Training and consulting for organizations that put people first
Through Grimaldi-Francesca Training & Consulting, I work with nonprofits, community organizations, service providers and businesses to strengthen the experience they create for customers, employees and communities.
Services
Customer Experience Training
Dignity-centered service skills for front-line teams: first impressions, difficult conversations, consistency and follow-through.
Leadership & Workforce Development
Coaching and workshops that help managers build, train and keep strong teams.
LGBTQ+ Inclusion Training
Practical guidance for creating environments where every client and employee feels respected.
Community Engagement & Partnerships
Strategies for building partnerships, reaching communities and strengthening stakeholder relationships.
Event Strategy & Production
Planning support for conferences, fundraisers and community events that run smoothly and leave an impression.
1. Conversation: We talk about your goals, your people and what's getting in the way.
2. Custom plan: I design a training or consulting plan around your organization, not a one-size-fits-all program.
3. Delivery: In-person or virtual sessions, built to be interactive and practical.
4. Follow-through: Tools and follow-up so the change lasts after the session ends.